FAQ

Frequently Asked Questions

1. How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–15 business days worldwide, depending on your location. A tracking number will be provided once your order has been shipped.

2. Do you offer free shipping?

Free shipping is available during selected promotions or when your order meets the required amount. Please refer to the current offer displayed on our website.

3. What if the size doesn’t fit?
If your item does not fit as expected, please contact us within 7 days of receiving your order. Our team will assist you with an exchange or an appropriate solution.

4. How does the Buy 2 Get 1 Free offer work
Add any three items to your cart and apply the code SOFTSLIPSY at checkout. The lowest-priced item will be automatically discounted.

5. Is my payment secure?

All transactions are processed through secure and encrypted payment systems. Your personal and payment information is fully protected.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number that allows you to monitor your delivery in real time.