Política de envío

Shipping Policy

At SoftSlipsy, we are committed to delivering your order as smoothly and efficiently as possible. Please review the following shipping information before placing your order.

Processing Time 

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times may vary depending on your location:

• Australia: 5–15 business days

• International: 5–15 business days

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, customs processing, or peak periods.

Shipping Rates

We offer free standard shipping on all orders unless otherwise stated. Any applicable shipping costs will be calculated and displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to be updated.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

Customs, Duties & Taxes

For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delays & Issues

While we aim to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control. SoftSlipsy is not liable for delays caused by shipping carriers or customs.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, SoftSlipsy is not responsible for lost or stolen packages. Customers should contact the carrier directly for assistance.

Contact Us

If you have any questions regarding your order or shipping, please contact us at: support@softslipsy.com

SoftSlipsy

Sydney, NSW 2000

Australia