Contact us

Company Contact

SoftSlipsy is committed to providing clear and responsive communication for both our customers and business partners. If you need assistance, have questions about an order, or would like to explore collaboration opportunities, please use the appropriate contact channel below.

Customer Support

For questions regarding orders, shipping updates, product details, or general customer assistance, please contact our customer support team.

Email:
support@softslipsy.com

Our support team aims to respond within 24–48 business hours.

Customers may also contact us through the website chat icon (smiley popup) located on the bottom corner of the website, which connects directly to our support team for assistance.

Please include your order number when contacting us regarding an order to help us assist you faster.

Business & Partnership Inquiries

For business collaborations, partnerships, wholesale opportunities, influencer collaborations, media inquiries, or other professional matters, please contact our business team.

Email:
business@softslipsy.com

Our business team will review your inquiry and respond as soon as possible.

Brand & Collaboration Requests

If you are interested in working with SoftSlipsy for:

• brand collaborations
• influencer partnerships
• product reviews
• social media campaigns
• promotional partnerships

please send your proposal to:

Email:
collab@softslipsy.com

Please include relevant details about your proposal so our team can review your request.

Company Information

Trade Name: SoftSlipsy
Business Location: Sydney, Australia

SoftSlipsy operates as an online ecommerce brand and currently provides customer service support via email and website messaging.

At this time, phone support is not available. All inquiries are handled through our digital support channels to ensure efficient communication and proper documentation of requests.

Website Support Chat

Customers can also contact our team through the website support chat popup (smiley icon) located on the bottom corner of our website.

This feature allows visitors to quickly send a message to our team for assistance with:

• product questions
• order inquiries
• general support
• shopping assistance

If your request requires additional verification or order details, our team may continue the conversation through email to provide full support.

Response Time

SoftSlipsy aims to respond to most inquiries within 24–48 business hours. During peak periods, response times may be slightly longer, but our team will always work to assist you as quickly as possible.

Thank You

We appreciate your interest in SoftSlipsy and look forward to assisting you.